Returns & Exchanges
Our Promise
Every piece is handmade with care, and we want you to love what you receive. If something isn't right, we're here to help.
Return Window
You may request a return or exchange within 14 days of receiving your order. Items must be unused, unwashed, and in their original condition.
Custom Orders
Because custom and made-to-order pieces are created specifically for you, they are final sale and cannot be returned or exchanged unless the item arrives damaged or doesn't match what was agreed.
How to Start a Return
Contact us through our Contact page with your order number and the reason for your return. We'll respond within 1–2 business days with instructions on how to send your item back.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery with photos of the item and packaging. We'll arrange a replacement or full refund at no extra cost to you.
Return Shipping
Unless the item is damaged or incorrect, the cost of return shipping is the customer's responsibility. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.
Need Help?
If you have any questions about a return or exchange, reach out any time through our Contact page — we're happy to help.